Status: January 2026

These General Terms and Conditions (GTC) apply to deliveries and services of SILITECH AG, Worbstrasse 173, CH 3073 Gümligen, Switzerland (hereinafter "SILITECH").

Scope of Application, Priority, Defense Clause

These GTC apply to all offers, deliveries, and services provided by SILITECH to customers.

Deviating or supplementary conditions of the customer shall only apply if SILITECH expressly acknowledges them in writing.

In case of doubt, these Terms and Conditions shall also apply if SILITECH delivers or performs services with knowledge of deviating conditions.

Customers, B2B, Exclusion of Custom-Made Products

The offer is generally directed at business customers (B2B).

Custom-made products, customer-specific developments, contract filling outside the standard range, as well as individually agreed specifications are subject to separate written agreements. Unless a separate agreement exists, these General Terms and Conditions shall apply mutatis mutandis.

Offer, Order, Contract Conclusion

Offers from SILITECH are non-binding unless expressly designated as binding.

A contract is concluded by written order confirmation, by delivery of the goods, or by provision of the service.

Technical data, data sheets, safety data sheets, illustrations, and product descriptions are provided for information purposes only and are binding only if expressly agreed in writing.

Prices, Currency, Ancillary Costs

All prices are net prices plus statutory value added tax, plus shipping, packaging, hazardous goods, customs, duties, and other incidental costs, unless expressly agreed otherwise.

The invoicing currency is the currency specified in the offer, order confirmation, or invoice.

If fees are stated in these General Terms and Conditions in CHF, EUR, and USD, the amount in the invoicing currency shall apply in each case. Example: Minimum order surcharge CHF 30 or EUR 30 or USD 30.

SILITECH may pass on price changes if, prior to delivery, procurement costs, raw material prices, transport costs, customs duties, levies, or regulatory requirements change significantly and this is beyond SILITECH's control. In such cases, SILITECH will inform the customer before delivery, insofar as this is practicable.

Small Order Surcharge

For orders with a net merchandise value below CHF 100 or EUR 100 or USD 100, SILITECH charges a minimum order surcharge of CHF 30 or EUR 30 or USD 30 per order.

The net merchandise value shall exclusively be the value of the goods excluding value-added tax and excluding shipping, packaging, hazardous goods, or any other additional costs.

SILITECH may waive the small-order surcharge in whole or in part under framework agreements, special conditions, or at its own discretion.

Payment Terms, Default, Set-off

Unless otherwise agreed, invoices are payable within 30 days of the invoice date without deduction.

In the event of late payment, SILITECH may charge default interest of 5 percent per annum as well as reminder and collection costs.

SILITECH is entitled to execute deliveries in whole or in part only against advance payment, payment security, or cash on delivery.

Set-off against counterclaims is only permissible if such claims are undisputed or have been legally established with final effect.

Delivery Conditions, Incoterms, Transfer of Risk

Unless otherwise agreed in writing, delivery by SILITECH shall generally be made in accordance with Incoterms 2020 DAP (Delivered At Place) to the agreed delivery address.

If the customer organizes the collection themselves or if the process is handled via the customer's account number with a transport service provider, delivery shall be made in accordance with Incoterms 2020 FCA Gümligen (SILITECH AG, Worbstrasse 173, CH 3073 Gümligen).

The transfer of risk shall be governed by the agreed Incoterms clause.

Delivery deadlines are non-binding unless expressly confirmed in writing as binding. Partial deliveries are permitted insofar as reasonable.

Shipping, Packaging, Transport Service Provider

SILITECH selects the shipping method and transport service provider at its reasonable discretion. International shipping is usually carried out, depending on the destination and product classification, also via FedEx, including Regional Economy (road), as well as other suitable service providers.

Packaging and shipping costs as well as surcharges (for example, dangerous goods, oversized items, special handling) will be shown separately or invoiced, unless otherwise agreed.

Transport insurance is only concluded upon the express written request of the customer and at the customer's expense.

Dangerous Goods, Limited Quantities, Classification

Products classified as Dangerous Goods (DG) or Limited Quantities (LQ) are subject to special regulations (e.g., ADR for road transport, IATA for air transport). These may result in additional requirements for packaging, labeling, documentation, and handling.

Dangerous goods surcharges per shipment:

• Limited Quantities (LQ): SILITECH charges a surcharge of CHF 25 or EUR 25 or USD 25 per shipment.

• Dangerous Goods (DG), fully regulated: SILITECH charges a surcharge of CHF 70 or EUR 70 or USD 70 per shipment.

The applicable regulations, the classification according to the manufacturer's specifications, the Safety Data Sheet (SDS), and the requirements of the transport service provider are decisive for the classification (LQ or DG) and the required handling.

If additional costs or delays arise due to incomplete, late, or incorrect information provided by the customer (e.g., end use, recipient, contact persons, import requirements, desired billing method for duties and taxes), the customer shall bear these additional costs.

Customs, Export, Import, Duties, Service Fees Customs Formalities

Import duties, import taxes, import levies, and official fees in the country of receipt are generally borne by the recipient. Deviations are only valid if expressly agreed in writing.

If the customer or the recipient requests that customs duties and taxes be borne by the sender or a third party (for example, invoicing to the sender or a third party, the recipient requests their own customer number or a special billing method), additional fees from the transport service provider or customs agent may be incurred (for example, disbursement commission, advance commission, forwarding flat rates). These will be passed on insofar as they are caused by the recipient or the customer.

If SILITECH organizes the customs formalities, the following service fees per shipment will be incurred and invoiced as separate line items:

• CH export customs clearance: CHF 15 or EUR 15 or USD 15 per shipment

• Import clearance in the country of destination organized by SILITECH: CHF 40 or EUR 40 or USD 40 per shipment (up to a maximum of 3 customs tariff positions)

• EUR.1, if required and organized by SILITECH: CHF 65 or EUR 65 or USD 65 per shipment

"Import clearance organized by SILITECH“ includes in particular, as far as necessary: preparation and submission of the import customs declaration, data verification, communication with customs authorities, and, if applicable, presentation of accompanying documents.

Costs incurred by transport service providers, customs agents, or authorities due to missing documents, unavailability of the recipient, official clarifications, or waiting times (e.g., storage, demurrage, authority fees) will be passed on to the customer, provided the cause does not fall within SILITECH's area of responsibility.

Subsequent corrections to customs declarations (for example, adjustments to HS code, value, origin, description, Incoterm) are complex and may lead to delays. Fees and consequences arising from this are generally borne by the customer, unless the correction is demonstrably caused solely by SILITECH. Regardless, delays may occur for which SILITECH is not liable, provided there is no intent or gross negligence.

If the customer or the recipient requests special handling, transit procedure, or transport in T-status, or clearance by an external broker, all additional costs arising therefrom will be passed on.

Obligation to inspect, notice of defects, default in acceptance

The customer must inspect the goods immediately upon receipt. Obvious defects, incorrect deliveries, or transport damage must be reported and documented in writing within 7 calendar days (photos, batch numbers, labels, delivery note data).

Hidden defects must be reported in writing within 7 calendar days of discovery.

If the customer fails to give timely notice of defects, the goods shall be deemed approved, to the extent permitted by law.

If the recipient is in default of acceptance or cannot be reached, SILITECH may store, return, or otherwise dispose of the goods at the customer's cost and risk. Any resulting costs (transport, storage, handling, authorities) will be passed on.

Warranty, Subsequent Performance

In the event of justified and timely notified defects, SILITECH shall, at its own discretion, provide rectification or replacement delivery.

Further warranty rights, in particular rescission, reduction, or damages, are excluded to the extent permitted by law, except in cases of intent or gross negligence.

Deviations due to production- and batch-related tolerances are customary in the industry and do not constitute a defect, provided that suitability for the usual purpose is not significantly impaired.

Adhesion

SILITECH is liable only for damages caused by intent or gross negligence.

Liability for indirect damages, consequential damages, production downtime, lost profits, data loss, or claims by third parties is excluded to the extent permitted by law.

For slight negligence, SILITECH is liable only in the event of breach of essential contractual obligations and limited to the typically foreseeable damage.

Returns, Retours, Reversals, Reimports

Returns are only permitted with prior written consent from SILITECH (RMA process).

Goods must be returned unused, undamaged, correctly labeled, and in their original packaging. Chemicals and hazardous goods are subject to additional requirements.

Costs for returns, reversals, reimports, customs formalities, and any applicable fees shall generally be borne by the customer.

If SILITECH is demonstrably responsible for the return (for example, confirmed incorrect delivery), SILITECH bears the reasonable return costs and organizes the procedure.

If the customer has special requirements regarding minimum shelf life, remaining shelf life, or other product-specific properties, these must be expressly requested in writing before each order and confirmed by SILITECH. If no such prior agreement is made, the delivered goods shall be deemed to conform to the contract. Requirements asserted subsequently shall neither establish a right of return nor a claim for credit or replacement.

For special procurements, opened containers, customer-specific picked goods, or products with limited shelf life, acceptance of returns may be excluded.

Retention of Title

The goods remain the property of SILITECH until full payment of all claims arising from the business relationship.

The customer undertakes to handle the goods with care and to inform third parties about the retention of title.

Compliance, Export Control, End Use, Documents

The customer ensures that the intended use, end recipient, and end use are lawful and that all applicable export, import, sanctions, and chemical regulations are complied with.

Required documents (e.g., import permits, end-use statements, special registrations) must be provided in a timely manner. Delays and costs resulting from missing documents shall be borne by the customer, unless caused by SILITECH.

Safety data sheets and other accompanying documents are provided as available. The current documents of the manufacturer are authoritative.

Privacy Policy

SILITECH processes personal data exclusively for the purpose of conducting the business relationship, communication, contract fulfillment, and compliance with legal obligations.

Details are governed by the privacy policy on the SILITECH website.

Force Majeure

Events outside the sphere of influence of SILITECH (for example natural events, war, strike, pandemics, official measures, transport disruptions, supply shortages) are considered force majeure.

In cases of force majeure, delivery deadlines are extended appropriately. SILITECH may also withdraw from the contract in whole or in part if performance becomes permanently unreasonable.

Place of Jurisdiction, Applicable Law, Exclusion of CISG

Place of performance and exclusive place of jurisdiction is Gümligen, Switzerland.

Swiss law exclusively applies. The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.

Severability Clause

Should individual provisions of these General Terms and Conditions be or become ineffective, the effectiveness of the remaining provisions shall remain unaffected. The ineffective provision shall be replaced by an effective one that comes closest to the economic purpose.